Trip & Ticket Hub – Terms of Service
In short: Trip & Ticket Hub is a personal organiser for your trips and tickets. Your information stays on your phone, so please keep a backup. Always check important details with your airline or venue. Premium is an optional subscription that you can cancel at any time in Google Play.
Who we are
Trip & Ticket Hub is an Android app published by Fortis Valida (“we”, “us”), based in the United Kingdom. You can contact us at support@fortisvalida.com. By installing or using the app you agree to these terms. How the app handles your information is explained in our Privacy Policy.
Using the app
We give you a personal, non-transferable licence to use Trip & Ticket Hub on Android devices you own or control, for your own personal use. Please don’t copy, resell, reverse-engineer or misuse the app, or use it for anything unlawful.
Your information and backups
- Everything you enter is stored only on your phone. We don’t hold a copy, so we can’t recover it if your phone is lost, reset or the app is uninstalled.
- Use Export backup regularly and keep the backup somewhere private, as it can include passport details.
- You are responsible for what you choose to send to other people using Send trip or Send event, and for only adding other people’s details (such as passport numbers) with their agreement.
Check important details yourself
Trip & Ticket Hub shows the information you enter. It doesn’t connect to airlines, hotels or venues, so it won’t know about schedule changes or cancellations. Always confirm times, gates, check-in deadlines and passport and visa requirements with your airline, travel company or venue.
Check-in reminders are shown by your phone’s notification system. They depend on your phone’s settings, battery saving, time zone and whether notifications are allowed, so please don’t rely on them as your only reminder.
Free plan and Premium
- Free plan: you can keep one upcoming trip and one upcoming event at a time. Past trips and events don’t count towards this.
- Premium: unlimited trips and events, for £2 a month or £19 a year (prices include VAT where it applies and may be shown in your local currency).
- Free trial: new subscribers get a 7-day free trial. If you cancel before the trial ends you won’t be charged. Google Play decides who is eligible for a trial (usually once per Google account).
- Payments and renewal: Premium is bought, billed and managed by Google Play. It renews automatically at the end of each month or year until you cancel.
- Cancelling: open Google Play → your profile → Payments & subscriptions → Subscriptions. You keep Premium until the end of the period you’ve paid for.
- Refunds: refunds are handled by Google Play under its refund policy. If you have a problem, contact us and we’ll help where we can.
- Price changes: if we change the price, Google Play will tell you in advance, and you can cancel before the new price applies.
- If Premium ends: you never lose anything you’ve saved. You can still view, edit, open, send and export all your trips and events; you just can’t add more than the free plan allows until you subscribe again.
Changes to the app
We may update the app to add features, fix problems or keep up with Android and Google Play requirements. We’ll try to keep the app available but can’t promise it will always be free of errors or available on every device.
Our responsibility to you
We provide the app with reasonable care and skill. We are not responsible for losses caused by information that was entered incorrectly, changes made by airlines, hotels or venues, missed reminders, or data lost from your phone that wasn’t backed up. We are not responsible for losses that weren’t foreseeable or for business losses, as the app is for personal use.
Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraud, and nothing affects your legal rights as a consumer.
Ending these terms
You can stop using the app at any time by uninstalling it (and cancelling any subscription in Google Play). We may stop providing the app or suspend your use if you break these terms.
Changes to these terms
If we change these terms we’ll update this page and the date at the top. If a change affects a Premium subscription we’ll give you notice before it applies.
Law
These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you can also rely on the consumer protection laws where you live and bring a claim in your local courts.
Contact
Questions or problems? Email support@fortisvalida.com.